1 Reply Latest reply on Feb 2, 2012 7:21 AM by elizabethcombrink

    Unable to link Parent Change


      Hello all,

      we are getting a link error when users try and attached a Parent Change to an existing change.

      I've read this information...




      Does anyone know which actions must be available in the parent Change at it's current status?


      i.e. If I select 'Add Parent Change' action from change record A, then select change record B from the presented query results, should change B also have to have 'Add Parent Change' action available OR is it expected to have the 'Add Child Change' action available?


      I'm a little unclear on this.


      Many thanks in advance,


        • 1. Re: Unable to link Parent Change
          elizabethcombrink Expert

          You need to have the corresponding action available on the other status.

          So if you've clicked Add Child Change, then the child needs to be a at a status that has Add Parent Change availabe as an optional action.

          If you want to link to a  Change from an incident, the incident needs to be at a status that has Add Change availalble etc