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Reset agent does not uninstall the agent it simply removes the enrollment information and the end user will need to re-enroll to be managed again.
Android can a bit of pain to remove.
You have to do the following
Deactivate LD agent
- Go to settings
- Select device administrators
- Uncheck the box next LD Agent
- Choose deactivate on the next screen
Now you can remove the agent
- Manage applications
- Click on ld agent
Titles/screens might be slightly different due to variation of Android but you will be able to figure it out from here.
Thank you for the response. I did notice that the Reset Agent did cause the iPad to need to re-enroll when the LD Agent was launched on it. However, the Android phone never prompted for re-enrollment. It still shows the 2 green check marks for "The host service is active." and "The push client is registered".
I have not yet tried your instructions to uninstall as I would like to get the enrollment piece figured out first but they do make sense so I am sure that will work.
UPDATE: Have opened a case with support as it seems that no commands are reaching Android devices.