2 Replies Latest reply on Apr 27, 2012 5:01 AM by TimHol

    Suggestions do not appear when one analyst types into drop down field


      One of our analysts has a problem whereby when he types into a field in a new incident (or elsewhere) there is no auto suggestion function.  He has to manually click the down arrow and scroll to the correct item.  For instance, when raising a new incident, he is unable to type in part of a person's name and be presented with a list of suggestions.


      This behaviour is specific to this particular analyst and occurs no matter which PC the analyst is logged onto.


      We are running Service Desk Console 7.5.  The PCs we have tried have been running Windows XP and Windows 7.