Just thought that I'd throw this one out to the group for a bit of advice.
Problem: Where to create the object in the Configuration Management module that would contain the products that I want to sell via the Service Catalogue?
I already have object for printers, computers, switches etc that I use to contain individual instances of managed CIs. I have a list of services in my Service object and I am publishing a selection of these as Business Services into the Service Catalogue.
I'm thinking that i either:
1) Add the products to the Service object with any additional attributes required
2) create a selection of new objects under the Configuration Item object that have the correct attributes for that product type
I suppose that it's really to do with the amount of detail that I want to show for those products and how different that it is from each type. It irks me a bit that i have objects for all of these item types already that I can't use.
Any advice gratefully received