1 of 1 people found this helpful
Is there a setting in GMail server to allow the app server to send/receive as IMAP4?
Sending is just simple SMTP, just about anything can send a simple SMTP e-mail.
I had issues with sending HTML e-mail to pagers where if it didn't have proper HTML headers and footers on the e-mail being sent it was ignored. I wonder if your having the same issues.
I would have thought that you could also use a simple freeware SMTP program and just do it yourself. Since it is outgoing only, not much security to worry about and it's not like your adding any traffic, still has to go out whether your sending to gmail or from an internal server.
Service Desk does not support SSL/TLS encryption for outbound email, however we have seen some customers use a proxy client like stunnel (https://www.stunnel.org) to get this working. I've not tried it myself yet but I have seen it working specifically with Gmail.
Oh by the way I have been given some brief details on how to set it up for Service Desk mail and it have been on my todo list to document for Community for a while now. If there is a lot of interest I will make it a priority.