2 Replies Latest reply on Aug 26, 2013 12:09 PM by tcampbell

    Quality control in LANDesk. Customer feedback on resolution (Yes/No)

    afridim Rookie

      Hi there,

       

      we have been looking for a simple customer feedback in the resolution email, for e.g are you satisfied with the resolution ( Yes or No). That should feedback LANDesk and trigger an  action like if it is NO then it should unresolve the request. Looking forward to some feedback.

       

      Regards