AlyssaIpatiev
Description When logging in with SSO using NTLM, the username is greyed out.  Additionally, attempts to login fail.   Problem Standard installations use %USERNAME%@%USERDNSDOMAIN% to populate the…
peterj1
Introduction When users have been granted access to use the Application Manager OnDemand website, on trying to access the website they are repeatedly prompted to enter their password and the logon…
tbuchanan
Hello,   After upgrading from 2016.4 to 2018.1 we have many users who have lost parts of the branding in WebAccess. None of these settings have been intentionally changed. I have a query to retrieve… (Show more)
DanielLaw
Hi all, Anyone face difficulty in remove variable? I tried to test out the functionality of a variable but failed to remove it.
in Xtraction
Orlando Daza
Hello: In the  Service Desk By Landesk v. 2018.3 the recurrence don´t appear, is normal?  
AlyssaIpatiev
Problem Excessive notes exist on an item within Service Desk.   Cause This is often caused by a looping emails caused by a variety of reasons.   Resolution In order to address this issue, SQL…
AlyssaIpatiev
Problem "This application encountered an error. Please contact support." error dialog is displayed when attempting to open a custom field within the Data Model Editor.   Cause Utilization of a…
in Xtraction
MotazAlqaissi
Introduction Service Desk supports inbound email support via the IMAP protocol and outbound support via the SMTP protocol. However, Most of the IT organizations are moving to the cloud solutions.…
AlyssaIpatiev
Problem End users are unable to close their tickets.  The company would like to enable this feature.   Cause End users do not have permissions to the Resolve process action   Resolution Assign the…
AlyssaIpatiev
Problem: When creating an automatic action, even those with precondition, the automatic action will never trigger in Workspaces.  It may still work in Web Access.   Cause: After Read calculations may…
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