OK - Last post for a while (Honest!).
Like many, we use html email and create customer emails using reminders. These usually consist of html and usually reference a few placeholders.
The obvious problem with this is that the embedded text shoved into the html loses its formatting (primarily line breaks).
We've experimented with using html fields but not really found a way around this (let me know if anyone else has!).
At the moment a lot of support staff are simply typing <BR> at the end of each line so that when it is imported into, say. a reminder it keeps it's formatting.
I was wondering if this could be automated via a calculation? Either formatting teh string or even maybe replacing something simpler to type such as "..."?
Or if anyone has any other good ideas.