I think you've stumbled across Problem 2942 - Crystal XI specific functions don't work properly in Console. The Crystal dlls that Service Desk console uses to create reports from the Crystal Reports component are from the Crystal 10 release. These work fine for the most part, however, there were a couple of enhancements in Crystal XI that they don't support - one such enhancement was the dynamic prompt lists that you've created.
The good news is that addressing this issue is a high priority for the next major release of Service Desk.
Hello Lara, Thanks a lot.