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I am not sure if this meets these requirements but there is a cc recipients feature:
This is from the administrators manual:
Configuring Mail to include CC
recipients in replies and notifications
To be able to include CC recipients in the replies and notifications that you get from
Thanks Calvin, wasn't aware of that functionality which should do the trick nicely.
The Add CC takes an arbitrary string for the email address too which is dead handy if you want to notify a distribution list.
Another approach we implemented was to add an action called Watch to an incident which adds the person watching to a list on the incident. We then wrote a query that published the incident when the update time changed out to an RSS feed. That allowed people to subscribe to notifications for the incidents they were interested in and then to get update notifications via RSS without being logged in.