1 Reply Latest reply on Apr 9, 2010 1:54 PM by Jamie Cannon

    Deleting tickets

    Rookie

      How would I go about deleting a ticket where the process is not working correctly or the process has been removed?

        • 1. Re: Deleting tickets
          Jamie Cannon ITSMMVPGroup

          I think you would have to manually delete that from the database.  I think once a ticket has a process associated with it you have to follow that workflow.  So (I believe) you can either fix the workflow to make it work or delete the ticket from the database.

           

          Hope this helps.