6 Replies Latest reply on Apr 20, 2010 2:19 AM by dennyjs

    Knowledge domains category doesn't work

    dennyjs Apprentice

      Hi,

       

      I just read article http://community.landesk.com/support/docs/DOC-3562 about knowledge domains category,

      so I already configured IT Helpdesk assigned to HELPDESK domain, and the other one IT Data Center assigned to DATA CENTER domain.

      Then I created 2 article which is having knowledge domain category one for HELPDESK and the other one for DATA CENTER, and rebuild all completed

       

      When I tested login as IT Helpdesk to search the article, I saw the result was both article HELPDESK and DATA CENTER appeared. It was happened also when I login as Data center and search the article, both article appeared as well.

       

      Any body know what should I do to make it works? why the search function didn't run based on the Knowledge Domains that I have configured?

       

      Regards,

      Denny