How to make a query for both change and incident?

You could create a new query on the Process Management/Process BO - and then put a condition something like:-

(Lifecycle.Title = <Change lifecycle name> OR Lifecycle.Title = <Incident Lifecycle Name) AND Current Assignee.User = User.

Kind regards,

Stephen   

Addendum. Line should be:-

(Lifecycle.Title = <Change lifecycle name> OR Lifecycle.Title = <Incident Lifecycle Name>) AND Current Assignee.User = Current User

It should be title of the Lifecycle being used. For instance if your Change Lifecycle is called "Change v1.0" then put in a value "Change v1.0" (without the speech marks). If you've typed it correctly then verify should work. Lifecycles being used can be found from Process Designer.

See attached criteria example.

The name you are trying to be verified should be the name of the process. You can see this name of the process in Process Designer | Change Management or Incident Management.

Thanks.

what version do you have?

In version 7.3, there is a new feature (advanced option) for criteria condition. At there, you can make () for conditions.

Please refer to the attachment.

Thanks.