We’re in process of acquiring Service Desk and I need you help to clarify the following:
Current Setup: LDMS 9, MS SQL2005 Express, one server 3.2 G, 2 GB RAM, 100 GB HHD.
Requirements: LANDesk Service Desk 7.3
1- How is it? Performance and features, stability.
2- Is it user friendly?
3- Do we require customizing the processes or it's recommended to use the default processes? Our aim to use ITIL based processes. Currently, manual work and documentation.
4- Does it come with built in Process Designer?
5- For 160 users, can LD Service Desk be installed in the same box along with LDMS?
6- Can LD Service Desk share MS SQL Express with LDMS? Any comments
7- Any recommendations for reporting.
8- Any recommendations for project Process.
9- Any recommendations and advices.