2 Replies Latest reply on Apr 19, 2010 4:06 PM by DarkmatterSFO

    Adding (CreationUser) and (CreationDate) to Assignment Window/Email

    Apprentice

      I would like to add the name of the person assigning a ticket along with the time it is being assigned to the e-mail notification sent to an analyst.

       

      Its a little confusing. Can I just add in (CreationUser) (CreationDate) on the Assignment reminders in my process?  Any help will be greatly appreciated .

      I know adding certain attributes to a notification can be tricky and adding in the incorrect one can cause email problems.

       

      Mark