I have a requirement for end users reporting faults to indicate if it has a Health and Safety aspect. The current thinking is to use a simple check box on the main fault reporting screen.
My issue is that the H&S Manager does not use ServiceDesk so how do I notify him/his team that a call is in the system he should be aware of? I was wondering if it's possible to initiate an email when a user checks the tick box or is it possible to automatically run a report and email it to him when the box is ticked?
I'm after some ideas (then some technical help to implement them) please.