Hi this may be simple but I can't locate the 'Is Supervisor' value when attempting to notify the teamleads of support groups for 90% SLAs.
When adding an analyst to a support group, I have ticked 'Is Supervisor' for the team lead of each support group.
However, I am trying to email notify these team leads in addition to the current assignment user when an SLA reaches 90%.
In the SLA notifcations I have tried to add a runtime value for the control but cannot seem to locate the 'Is Supervisor' value for the support group (see screenshot).
Should I be trying to achieve this a different way?
Any suggestions welcome.
Notify Supervisor.bmp 2.3 MB