You can do this with 7.3 but not 7.2.3 (well I've tried with earlier versions but ...) With 7.3 you can run a scheduled job that does a calcualtion to look at wether a process should be woken up and if so, restart the clock and send a reminder. This might be enough of a justification for an upgrade?
That sounds like the kind of thing I need.
Is this the bulk action feature that was introduced in 7.2.5?
thanks for your reply
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Strictly speaking no. It uses the scheduled action and scheduled calcualtion features of 7.3 With 7.2 you cannot set up a regular job to 'do' this sort of thing.