3 Replies Latest reply on Apr 26, 2010 3:34 PM by dmshimself

    Automatically starting an incident clock based on manually entered date 7.2.3

    jasoncadman Expert

      Hi

       

      I'm trying to add a section to part of the process that will start a stopped incident clock based on a field in a manually created object. It's basically to automatically bring a call out of a "Scheduled" status as I'm creating a simple manual scheduling feature and when the incident due date has passed I want the call to return to the open status with the clock ticking

       

      I'm running version 7.2.3

       

      thanks in advance

       

      Jason