I have set up a reminder that follows an off hold action in my change management process. I have set up both 'Notify Originator' and 'Notify Assignee' check boxes which have a runtime value specified as 'Change/Change Off Hold Collection/Notify Originator' & 'Change/Change Off Hold Collection/Notify Assignee' respectively. However, the notify originator works but the notify assignee does not.
What factors could affect this? They both seems to be set up exactly the same. And I also have an Off Hold reminder that works fine elsewhere in the process. It seems to be set up exactly the same as this one!
Many thanks for any insight,