Is there any way to create a ticket that will exclude the results of any tickets that have been assigned to certain support groups in the ticket lifetime?
I.e. I want to return a list of tickets that have NOT been with the Desktop Support teams.
The converse of this would also work. If there is a way to add criteria to reports or queries that will return tickets which have only been with certain groups that would work too.
I.e. If we wanted to return a list of tickets that had ONLY been with Helpdesk for example.
I have been trying to create this query for a while using both reports creation and query creation and trying to use the assignment.group.title and "Is not one of" in the report but it still returns tickets that have been assigned to those groups.
If anyone could offer assistance, or put me out of my misery and tell me it cannot be done, I would be grateful.