4 Replies Latest reply on May 23, 2010 4:13 AM by dmshimself

    Display the new view window on save

    Apprentice

      A How To question!

       

      My scenario:

       

      I have two windows defined for incident.

       

      - New Incident

      - Update Incident

       

      My incident process  "Inc1"  have three status and actions

       

      Status: Open

       

      Action: Incident accepted

       

      Status: Accepted

       

      Action: Close

       

      Status: Closed

       

       

      The views is set up as:

       

      Process: Inc1

      Object state: New

      Action: any

      Window: New Incident

       

      Process: Inc1

      Object state: Update

      Action: Any

      Window: Update Incident

       

      End Scenario

       

      When I save the new incident the original window i " New Incident" is still there. How can I make the window change to the Window " Update  Incident".

       

      If I save and close the window. And open the incident again the window  "Update Incident" is populated. As expected.

       

      The system is not working consistently here is my opinion.

       

      Or is there a way to accomplish "change of window" without leaving the incident? Or refreshing the window so it will show the new window?

       

       

      Göran