A How To question!
I have two windows defined for incident.
- New Incident
- Update Incident
My incident process "Inc1" have three status and actions
Action: Incident accepted
The views is set up as:
Object state: New
Window: New Incident
Object state: Update
Window: Update Incident
When I save the new incident the original window i " New Incident" is still there. How can I make the window change to the Window " Update Incident".
If I save and close the window. And open the incident again the window "Update Incident" is populated. As expected.
The system is not working consistently here is my opinion.
Or is there a way to accomplish "change of window" without leaving the incident? Or refreshing the window so it will show the new window?