7 Replies Latest reply on Jun 9, 2010 8:22 AM by vzovko

    vulsan.exe in pause state

    Rookie

      Hello,

       

      when i lunch a scheduler task with this action:

       

      "C:\Program Files\LANDesk\LDClient\vulscan.exe" /installav /showui

       

      the landesk security and patch manager goes to pause in the verifiyng the version of the agent.

      please help me to force the pause or disable the pause

        • 1. Re: vulsan.exe in pause state
          phoffmann SupportEmployee

          *thread moved to Antivirus section*

          1 of 1 people found this helpful
          • 2. Re: vulsan.exe in pause state
            Rookie

            this is a screenshot of this probleme

             

             

            the log is:

             

            Processing package : ra sans pause
            Fri, 14 May 2010 16:12:40 File (http://SRVLANDESK/patches/ra sans pause.bat) is not in cache
            Fri, 14 May 2010 16:12:40 Downloading file to C:\Program Files\LANDesk\LDClient\sdmcache\taskmanifest.SRVLANDESK.191.22.ini, attempt 0
            Fri, 14 May 2010 16:12:42 DownloadFile returned 0
            Fri, 14 May 2010 16:12:42
            Downloading file http://SRVLANDESK/patches/ra sans pause.bat (owRamNIC9+3LOC3n2Zp7pw==, 2)
            Fri, 14 May 2010 16:12:42 Downloading file 1 of 1 from 'http://SRVLANDESK/patches/ra sans pause.bat'
            Fri, 14 May 2010 16:12:42 The file http://SRVLANDESK/patches/ra sans pause.bat (2 levels) was already in the cache, but the hash did not match (expected owRamNIC9+3LOC3n2Zp7pw==, actual IYetQxor7MhH/rvo65S1Zw==).
            Fri, 14 May 2010 16:12:42 The file http://SRVLANDESK/patches/ra sans pause.bat (2 levels) was not in the TMC cache.
            Fri, 14 May 2010 16:12:42 Downloading file to C:\Program Files\LANDesk\LDClient\sdmcache\patches\ra sans pause.bat, attempt 0
            Fri, 14 May 2010 16:12:44 DownloadFile returned 0
            Fri, 14 May 2010 16:12:44 Batch file Client Thread
            Fri, 14 May 2010 16:12:44 PackagePath:      [http://SRVLANDESK/patches/ra sans pause.bat]
            Fri, 14 May 2010 16:23:49
            Fri, 14 May 2010 16:23:49 Installation result 8DB30191
            Fri, 14 May 2010 16:23:49 processing of package is complete, result -1917648495 (0x8db30191 - code 401)
            • 3. Re: vulsan.exe in pause state
              phoffmann SupportEmployee

              That looks like a software distribution task log.

               

              Since you're calling on vulscan here, you may find that the vulscan logs are more helpful in finding out what's going on (I'm assuming that you're calling it in the "sans pause.bat" file).

               

              Information on how to get to the vulscan-logs is here:

              - http://community.landesk.com/support/docs/DOC-8047

               

              One thing that I'd like to know - does this work when you run this yourself on the client? Logged on as a local admin, I mean?

               

              I can see a potential problem with SDCLIENT locking itself out potentially, would just want you to confirm it.

               

              - Paul Hoffmann

              LANDesk EMEA Technical Lead

              • 4. Re: vulsan.exe in pause state
                Rookie

                yes it runs when i run it directly in the clients or via the excuting mode in the console (right click on client, distance control, excute in distance)

                • 5. Re: vulsan.exe in pause state
                  phoffmann SupportEmployee

                  OK - good to make sure it works "in principle".

                   

                  In this case, cause the problem (i.e. - run your job), and then look at the vulscan-log files that are being generated, I've given you a link on how to read them above.

                   

                  As a quick reminder - the easiest way to get to the location of the vulscan logs is to:

                  1 - Do a "START -> RUN -> CMD"

                  2 - Go to your LDCLIENT directory, by default that's "C:\Program Files\LANDesk\LDClient\")

                  3 - run:

                  ""

                  vulscan e

                  ""

                   

                  This will open up a new explorer window in the relevant directory (it depends on which OS you use) for your vulsvcan logs.

                   

                  These will be more enlightening here as to what's going on .

                   

                  - Paul Hoffmann

                  LANDesk EMEA Technical Lead

                  • 6. Re: vulsan.exe in pause state
                    Rookie
                    Pb solved by a task using ini file in the scripts management
                    cantaining this code:
                    [MACHINES_WIN]
                    REMEXEC1=<qt/>%LDMS_CLIENT_DIR%\Vulscan.exe<qt/> /installav /showui
                    • 7. Re: vulsan.exe in pause state
                      Apprentice

                      Thanks alot for posting the solution here! I had exactly the same issue over here.