7 Replies Latest reply on Jun 3, 2010 1:25 AM by gunawan

    Login at the same time and notify raise user when ticket closed

    Apprentice

      Hi All,

       

      I've using LDSD 731 with Sql Server 2008

      I've several question :

       

      1. How to config LDSD, so same analyst can not login at the same time.

      2. How to config LDSD,so raise user willl have email notification when ticket closed. I've change my process design and put assignment before closed status, but its not allowed by Aplication.

       

      Thanks,

      Igun