7 Replies Latest reply on May 27, 2010 9:49 AM by Shane.Pinnell

    Another AV product is installed after v9 upgrade

    Apprentice

      I am attempting to upgrade a few clients from 8.8 SP4 with LANDesk AV to 9.0, with LANDesk AV. Installing the agent on a clean OS without any prior LD agent (including AV) works fine. Installing the new agent on a machine which had an 8.8 agent and I get:

       

      "Another antivirus product is installed. To avoid compatibility issues, LANDesk(R) Antivirus service will not start"

       

      I have noticed that my agents have an different AV scan engine versions of:

      • 8.8 SP4 AV engine = 8.0.2.54
      • 9.0 AV Engine = 8.0.2.45

       

      Seems to me like the 9.0 AV engine should be higher than the 8.8 engine? Am I missing a patch already?