We have 7.2.6 installed and running on two network load balanced servers. We see a lot of duplicate incidents being raised when people email our inbox. My question is, could this be because, technically the touchpaper services are running twice and an incident is created by both servers if they poll the inbox at a similar time? I also see a lot of errors in the event viewer like:
The User Session Cleanup task failed with the following error message: Attempt to delete a data object of Class Type UserSession that has already been deleted. A data object that has been deleted cannot be modified.
again, could this be because the other server has already deleted the session in question?
Servers in question are running Standard Server 2008 64 bit