2 Replies Latest reply on May 30, 2010 2:04 PM by keithr

    Servce Portal takes 40 seconds to load via a lotus mail link

    keithr Specialist

      The customer is currently using Lotus Notes as their mail client.  When they recieve a mail notification with a hyperlink to the incident, service portal takes between 35-40 seconds to load the Incident.

       

      The lotus browser is automatically being used to launch service portal as opposed to internet explorer, does anyone have any idea's how to force Internet explorer to launch service portal instead?

       

      Thanks,

       

      Keith