How does the Audit trail populate?

Hi Jamie

Here is an article from Stu which I hope covers what you want?  The action itself is stored in 'tps_function_id'

http://community.landesk.com/support/docs/DOC-4216

Thanks

Glad it helped - please give Stu a thumbs up (star button) on his article if it does the trick.

Thanks

Karen

Welcome back KP :-)

Dear Dave,

Can you let me know how to get History in webdesk for LDSD 7.4. Actually in starting I have applied the rollback patch in 7.4 after that History in WebAccess selfServcie not showing. But for WebDesk some users able to see the history and some users not. Now all users want to see the history. I have check the priviliges under system Non Process. Audit trail Priviliges are there. Do let me know how can I display history in webdesk for all users

I'd log that as a support call with your support provider Trehan.  End users are not supposed to be able to see the audit trail and that bug was dealt with in the rollup patch you mentioned.  However there is a problem with some versions where if someone turns off seeing the audit trail in webaccess, they cannot turn it back on again.  It sounds like you have this issue and support should be able to help you with a suitable script.