3 Replies Latest reply on Jul 7, 2010 9:31 AM by flyone

    Av service do not start...

    Rookie

      Hello

       

      the computer : Sony laptop with Windows Vista 32bit

       

      After the installation of the Landesk Agent the AV service is not started... i reboot the computer and the situation is the same

      when i try to start the AV service i have this  error : 0x8004005 (generic)

      and if i try to start Outlook 2007 the error number is : 0x8004025B (av base corrupted ?)

       

      the only message in avservice.log is :

       

      INFO: not changing log path to app data - couldn't locate the app data dir. Defaulting to module dir

       

      I try to replace the base8 folder with the one of a working agent and there is no change...