3 Replies Latest reply on Jun 17, 2010 3:17 AM by Stu McNeill

    Mail Inbound with deferent maping

    Apprentice

      Hi All,

       

      Im using LDSD 731 and SQL Server 2008

      i use inbound mail to create automatic ticket in incident process.

       

      I've config mail inbound. I've several Maping with deferent Template,like below (example):

      1. Maping 1->using template 1

      2. Maping 2->using template 2

      3. maping 3->using template 3

       

      I want filter incoming mail like below:

      1. If email subject from raise user contain "Error AAA" than use Maping 1

      2. If email subject from raise user contain "Error BBB" than use Maping 2

      3. If email subject from raise user contain "Error CCC" than use Maping 3

       

      is LDSD can handle it?

      thanks for urs kindlly help,

       

      Regards,

      Igun

        • 1. Re: Mail Inbound with deferent maping
          ITSMMVPGroup

          No, I don't think so.  You can set up different mappings to come from different email addresses though, if that helps.  What you could do is change the process to look at the title of the incident logged and switch it down different routes, but the mapping for the incident will have already been done at that point.

          • 2. Re: Mail Inbound with deferent maping
            Apprentice

            so the point is i can not filter email recieve from raise user? hmmh..

             

            thanks for advice.

            igun

            • 3. Re: Mail Inbound with deferent maping
              Stu McNeill Employee

              Hi,

               

              This isn't possible in the product - the only way to dictate which mapping is used is the mailbox the message was read from.

               

              You could do this on the mail server though.  Set up different mailboxes for each mapping you want and use auto-forwarding rules on the main mailbox to move the messages to the right place.  Alternatively there may be another solution to your problem depending on what you're actually trying to ahieve...

               

              Hope that helps.