3 Replies Latest reply on Jun 18, 2010 3:48 PM by barberc1

    Change User Type Not Working

    Apprentice

      I am using TP 7.3.1 and converted an end user to an analyst. I added a password, made sure he belongs to the correct group and role but everytime he tries to log into the console we get "Logon Failed". The event log on the server indicates it failed.

       

      Also confirmed user cannot log in as an enduser to the Service Portal.

       

      I suspect something happened during the conversion. If anyone has any suggestions I would appreciate them.

       

      Mark