We recently started using custom data forms in LANDesk 8.8 and it seemed to work ok at first. Lately we have found that if we fill out the custom data form and then send in a full inventory scan, the form data is usually not added to our database. (I say "usually" because when I run a query in LANDesk I can see that one computer added custom data as recently as yesterday, however many of the computers never seem to send the custom form data.)
The command we are using to force a full inventory scan on the clients is...
"C:\Program Files\LANDesk\LDClient\LDISCN32.EXE" /NTT=<LDMSCORE>:5007 /S=2305SRV2 /I=HTTP://<LDMSCORE>/ldlogon/ldappl3.ldz /NOUI /SYNCH
After running this command I can see that the "Last software scan date" has changed in LANDesk, and as far as I know allthe software and hardware inventory is updated accurately. When I check in the "..\LANDesk\LDClient" folder on the client computer I can see that LDCUSTOM.DAT is there, and if I open the file with Notepad I can read the custom form data that we entered.
What could be stopping those clients from entering the custom data in our database? Is there a log file on the server or on the client that I should be looking at?