Still trying to simplify our processes and all has been going very well - removed lots of conditions etc..
We've managed to do this on our main process until, inevitably, the last change to make, which is to reintroduce a default assignment.
It won't let us save the process if we try to insert the assignment as shown in yellow on the image below. We get a child record error.
There are no open incidents at either Open, or To Be Categorised. (We have hundreds of calls open at other stages but we've never had this error when editing processes before, unless trying te remove a status that is in use).
Any idea how we can progress?
(p.s. it only seems to be if we add anything at this point in the workflow, we can add the assignment earlier or later in the process with no issues but we need it to be here.
We could make a copy of our Process but would then need to update hundreds of queries and reports!