3 Replies Latest reply on Jul 21, 2011 6:53 AM by richjustrich

    Remote Session window closes as it starts to connect

    Rookie

      When I try to remote connect to a computer it shows that it connects but when the popup window comes up, it immediately closes.

        • 1. Re: Remote Session window closes as it starts to connect
          Rookie

          Here is what I see in the report:  The window launches and it looks like it connects then the window closes.

           

          7/5/10 9:19 AMLANDESKStart Remote ControllandeskIntegrated
          7/5/10 9:20 AMLANDESKStop Remote ControllandeskIntegrated
          7/5/10 9:20 AMLANDESKStart Remote ControllandeskIntegrated
          7/5/10 9:20 AMLANDESKStop Remote ControllandeskIntegrated
          7/5/10 9:37 AMLANDESKStart Remote ControllandeskIntegrated
          7/5/10 9:37 AMLANDESKStop Remote ControllandeskIntegrated
          7/5/10 9:37 AMLANDESKStart Remote ControllandeskIntegrated
          7/5/10 9:38 AMLANDESKStop Remote ControllandeskIntegrated
          7/5/10 9:40 AMLANDESKStart Remote ControllandeskIntegrated
          7/5/10 9:40 AMLANDESKStop Remote ControllandeskIntegrated
          7/5/10 10:33 AMLANDESKStart Remote ControllandeskIntegrated
          7/5/10 10:33 AMLANDESKStop Remote ControllandeskIntegrated
          7/7/10 1:24 PMLANDESKStart Remote ControllandeskIntegrated
          7/7/10 1:24 PMLANDESKStop Remote ControllandeskIntegrated
          7/7/10 2:06 PMLANDESKStart Remote ControllandeskIntegrated
          7/7/10 2:06 PMLANDESKStop Remote ControllandeskIntegrated

          • 2. Re: Remote Session window closes as it starts to connect
            Rookie

            Did you ever get this resolved. I have a client that seems to be doing the same thing.

            We have 'permissions required' set so it asks the end user to allow the remote control session, but as soon as they allow it, the RCviewer flashes for a second and then closes.

            • 3. Re: Remote Session window closes as it starts to connect
              Rookie

              It needed an update.  Once I applied the update, everthing worked.