Here is what I see in the report: The window launches and it looks like it connects then the window closes.
Did you ever get this resolved. I have a client that seems to be doing the same thing.
We have 'permissions required' set so it asks the end user to allow the remote control session, but as soon as they allow it, the RCviewer flashes for a second and then closes.
It needed an update. Once I applied the update, everthing worked.