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Autoemail in Classic has the worlds largest source of checkboxes and there is also a service that needs to be running for it to function. On the server where Classic was installed, there should be a file called
Most likely this will be in the \program files\Touchpaper Software\HelpDesk\Manuals area
Hi we already have auto email setup????
That is we have it set up to to send emails to CMR when we log calls - but I want to setup so that CMR can log calls via email.
So when a CMR sends an email of a specific subject - it logs a call within TOUCH PAPER and then sends a report back the CMR of the call ref etc.
I also need to be able to have some form of alert for TOUCH PAPER users to be notified of this call if possible?
I have ticked the relevent boxes in the doc mentioned above - with a subject - but no call is being generated.
Thanks in advance for any help.