I am trying to setup Auto Email to log calls
I’m am using helpdesk 7
I am going into
Auto Email Config
Ticking the box to process email from Customer
Adding a value to the subject box
No w I’ve tried the options below with blank and filled in info
Log Support Analyst and Consultant
However nothing works
Ideally what I would like to do is when a call comes in from - set CMR
It logs a call to that CMR and then it emails me......or an analyst etc.
Is this possible and what am I doing wrong?
Thanks in advance...
Also is the ere a guide for this?