1 Reply Latest reply on Sep 14, 2010 3:31 PM by Lou.Bambach

    Help needed with Crystal Report

    Rookie

      A report has been created for me that should pull out figures for both Resolved and Closed calls however, it is just pulling out the information for Resolved calls.

       

      I've attached a screenshot of how it is set up - can anyone help with why this isn't working?

        • 1. Re: Help needed with Crystal Report
          Rookie

          You can try using the formula below instead.  It uses the same logic but creates an array which allows you to specify multiple values to meet the condition.

           

          if {lc_status.lc_title} in ["Resolved","Closed"]
          then
          1
          else
          0

           

          If you still have issues there may be suppression or group rules in place preventing the display of those records.