12 Replies Latest reply on Apr 4, 2011 2:33 PM by Jamie Cannon

    Getting an attribute to show on Incident Window

    Jamie Cannon ITSMMVPGroup

      Hey everyone,

      I'm seeing how I can do this so I'm enlisting your help.

       

      I created a new attribute within the System --> User business object called "Testing Group" which I created by dragging Group into the User field.

       

      I then went into the End User window and put this new attribute onto that window.

       

      What I want to be able to do now is add that attribute to the Incident window and associate it with the Raise User much like we have now with name, email etc... This way when we put in a Raise User, it'll show whether or not they are in the group we put into their User file.

       

      Does this make sense?  How can this easily be achived?

       

      Thanks,