1 Reply Latest reply on Jul 29, 2010 6:12 PM by Mroche

    Error 1605

    Rookie

      Hi Guys,

       

      I am getting error 1605 when trying to uninstall helpdesk.

       

      I have checked the helpdesk/Touchpaper folder and there are only two files in here.

       

      I have tried to clean the  registry - with no joy

      Windows cleanup does not show helpdesk as an install

      And there is nothing in the add remove programmes

       

       

      Does anyone know what files need to be removed in the registry for reinstallation

       

      or is there a command to force install

       

       

      Thanks in adavnce

       

      I have other units with the install on - if I need to copy any files.

        • 1. Re: Error 1605
          Mroche SupportEmployee

          Hi Eamonn,

           

          Make sure you backup the registry before deleting any Keys and export any keys in the registry before you delete them so that they can be added back in if necessary.

           

          Search HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products for 'Touchpaper'.  You should find a match in the InstallProperties key under a KEY which is a GUID.  The One you are interested in has a String Value named 'DisplayName' which contains 'Helpdesk'

          e.g.

          You should find a match in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\AE569B9956CC277479872599C08BF90D\InstallProperties.

          You will need to delete AE569B9956CC277479872599C08BF90D and everything below it (The Key on your machine may differ from the one in this example).

           

          If you are having issues installing Helpdesk Internet edition then you should find another key with a display name of 'Helpdesk Internet Edition' which will also need to be removed.

           

          You will also need to search HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall for 'Touchpaper' and remove any Keys you find.

          e.g

          You will need to delete:

          HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{{99B965EA-CC65-4772-9778-52990CB89FD0}

          HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallSheild_{99B965EA-CC65-4772-9778-52990CB89FD0}

          (The key names may differ from the ones in the examples above).

           

          Once this has been done.  Reboot the PC and try installing Helpdesk.


          Regards,

           

          Martyn