1 Reply Latest reply on Aug 5, 2010 9:57 AM by lianne.redding

    Notifying pre-defined system owners

    Apprentice

      We're looking to roll out a new Change Management process in ITBM 7.2.5.

      We currently identify the System to be affected by a reference list.

       

      If we were to link from Users to this reference list, and identify a particular person, is there a way to send a notification to them when the Change is submitted to the CAB, approved and completed ?

       

      The "system owner" would not be the Raise User, Assignee, etc so don't think I can use our existing "Add Note - Notify...." method ?

       

      Dave

        • 1. Re: Notifying pre-defined system owners
          Apprentice

          Hi David,

           

          You could add an automatic 'Add Reminder' in the relevant place in the process - you can set up the title and description using text and placeholders, then you need to tick the Active checkbox and set a send date (somewhere in past so it sends immediatley).  Then tick the Notify Assignee checkbox and set the User to be a value type of change\referencelist\user.  I think this should work