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- Use the same category object: I'd go with this one. You'd need to drag the incident category object onto the resolution object within object designer (if no relationship is already created for this). By doing this (select No to seeing all incident closures on category when you are asked) then you are creating a new relationship between the category and incident resolution objects. In effect by doing this you are creating a new column in the resolution table in the database which will hold a new reference to which category is being selected. This is a completely seperate column to the one on your incident table and so changing one would not affect the other. Also for reporting they would be entirely seperate fields.
- Create a new category for the resolution window: More overhead to keep them the same. You could perhaps look at using import / export but still it would be a more difficult solution I think.
I'd always suggest trying any design changed out on your test system first though just to make sure you get the results you expect.
Tested and working great, thanks Karen.