8 Replies Latest reply on Oct 28, 2010 5:22 PM by dmshimself

    Assignment notification recipient(s)

    Apprentice

      In my Incident Assignment window when the 'Notify Assignee' box is checked it will email the contents of the window via email.  The recipient or recipients are designated as follows:

      • if the User field is the only one populated the email is sent to that user (in our case it is filtered to just Analysts)
      • if the Group field is the only one populated the email is sent to all members of the group (in our case it is filtered to Support Groups)
      • if BOTH the User and Group fields are populated, the email is sent to all the members of the group


      Is there a place to change the behavior so that if both the User and Group fields are populated that it will only be sent to the User?

       

      Thank you for your help!


      Taylor