6 Replies Latest reply on Aug 31, 2010 8:04 AM by karenpeacock

    Quotation marks (") and apostrophes (') get replaced by inverted question mark (¿)

    Rookie

      Hi everybody,

       

      Whenever and Analyst creates an incident with data from an email that has quotation marks (") or apostrophes (') in the Description, at the time of saving, these characters get replaced by an inverted question mark (¿).

       

      Any ideas?

       

      Thanks

       

      PS: We are using LANDesk Service Desk 7.3.2