My understanding of the role-based privileges in LANDesk Service Desk is that they are additive, i.e. if a user holds any role that provides privilege to perform a particular action then they are able to perform that action.
I have a user on our system that I want to give two roles; "Change Manager" and "Service Delivery Manager" (the actual role names are not really important) - the "Change Manager" role includes permission to approve changes, whilst the "Service Delivery Manager" role does not. If I just give the user the "Service Delivery Manager" then, correctly, they are not able to approve changes; however if I then add the "Change Manager" role they are still not able to approve changes
My understanding of how the role-based privileges work would seem to indicate that adding the "Change Manager" role should provide my user with the permission to approve changes. Am I doing something wrong here, or is my understanding of how role-based privileges combine incorrect ?