I am building a new query where the user needs to search for tickets based on the last updated date. When I build the query to use Simple List it works as it should, but if I change it to Grid Layout, I get the following Error:
Results view encountered the following issue and cannot run: Object reference not set to an instance of an object.
We have no problems on other queries that use Grid Layout, but this is the first query I have built in a long while that requires use input. In fact, it may be the first since updating to 7.3.1.
Being as Simple List works, I will just show the user how to use that view instead of the Grid Layout. But we have standardized our queries to use the Grid Layout, so I was hoping to find out why this is happening and correct it for this query as well.
This is a known issue logged as Problem 2373, and occurs when you have certain DateTime prompted criteria. The only workaround is to stick to the simple list view. The good news though its been fixed for version 7.4 due to be released later in the year.