2 Replies Latest reply on Sep 9, 2010 3:11 AM by dgaughran

    Copy settings not working in console but is in WebDesk?

    Apprentice

      environment

       

      Service Desk 732

      DB SQL Server 2005 64 bit

      web server - windows server 2008

       

      i have created a copy settings rule within the note window of the incident object. it copies the detail of the note categorisation into the description field of the note. the difficulty is that it works fine in WebDesk but for some reason the copy is not working in Console

      the idea is that there is some default text within the text field on selection of categories that can be edited.

       

      The rule itself has as its source Category/Description and target Text.

      any help would be greatly appreciated

      rgds,

      Dave