Hi Dietmar. There are two things to check to start with. First, have a look at the properties of the New Article shortcut you are using to see what process it is trying to start and second go to Process Designer and look at the processes in the Article domain. You need to make sure that the process that you are trying to launch is active. If it isn't then make it and try again. Andy
If you right click on the icon you will have an option to look at the properties. Sorry, my German is not going to help you know which one it is. :)
I think Andy meant right-click on the shortcut from the shortcuts bar, not the action in the Knowledge Management component. If you have Administrator privileges you should be able to see which process is being used by the shortcut.
The action in knowledge management will be using the default article process.
the Process Artikel exists. But the Button don't use the default Process. Why? Must I create a Shortcut first that the Process is default?
I don't understand this, because in the Knowledge Search the Button New Artikel works.
I think I understand what you mean Dietmar. The knowledge management administration is always hard coded to use the main core article process. If you create a new article process, set this as default, and then deactivate the core article process you will receive an error when trying to create a new article within knowledge administration. The workarounds are:
- Create a new shortcut component as a Workspace component and set this to use your newly created article process. This will work fine if launched.
- Click the Create New Article button when in knowledge search (you've already found that this works).
A request to be able to change the process used by the knowledge management administration has previously been raised as reference 818 and this change will be available in the next release (7.4).
thank you for the Information.