2 Replies Latest reply on Sep 20, 2010 1:32 PM by esetiawan

    Remote Control Issue - End User seeing black screen

    Rookie

      Hello,

       

      When we remote control into another an end user, the end user screen would be blank/black screen.

      They will not be able to see their desktop screen when we remote into their computer.

       

      I was wondering if this is a setting issue? Please let me know if you have any questions.

       

      ps. We are running LDMS 8.8

       

      Thanks,

      Emil