1 Reply Latest reply on Sep 27, 2010 5:14 PM by Mroche

    Is there a way to turn off the background Knowledge searches in Service Desk

    Rookie

      This is the newest version of Service Desk and we are having some slowness associated with the background knowledge searches that happen while in an Incident and trying to resolve it.  We would like to turn this off.  If we want to search the knowledge base articles, we will manually start a search