This is the newest version of Service Desk and we are having some slowness associated with the background knowledge searches that happen while in an Incident and trying to resolve it. We would like to turn this off. If we want to search the knowledge base articles, we will manually start a search
You can turn off background knowledge searches by modifying the window which the search is occuring on within Window Manger e.g the Incident or Resolution window. You will then need to check all the properties under the 'Invoke Search On' property heading have been set to 'False' for each of the attributes on that window.