I'm wondering if anyone knows whether this is possible or not. Basically, we have an internal requirement that a "post-mortem" form (MS Word document) be completed for all Critical system incidents. We currently have a notification set up on this SLA that e-mails the analyst letting them know they were assigned to a critical incident. I would like to embed this .doc file in the e-mail that goes to the analyst. If we build this into HTML, I'm assuming the file would need to reside somewhere so the e-mail can attach it?
Any suggestions would be appreciated.