2 Replies Latest reply on Oct 8, 2010 2:39 AM by peter.darbey

    Automatic email to Customer Contact Groups

    peter.darbey Employee

      Is it possible to generate emails to different Groups/Roles within different Customer Contacts for different types of Incident, eg all Incidents for a particular Customer generate emails to 'IT Staff' within the Customer whereas Priority 1 and 2 Incidents also generate emails to 'IT Manager' within the Customer?  I guess this is Process-based rather than Response Level based.