10 Replies Latest reply on May 6, 2013 2:11 PM by Taylor

    Filtering Support Groups for assignment

    Apprentice

      In my Assignment object there is a Group attribute and a User attribute, both from the System module.  Our setup has some Support Groups that act as a Reminder/email distribution list, but an Incident should never be assigned to any of these Groups.  The Assignment Support Group drop down should never show these support groups used for Reminder/email distribution lists.

       

      If a User (Analyst) is selected, I would like the Group drop down to only show Support Groups that the Analyst is a member of, but it also cannot not include the afore mentioned Reminder/email groups.

       

      I can filter the Group drop down to only omit the Reminder/email groups or I can filter it to only show Groups that the selected Analyst is a member of, but not both.

       

      Does anyone know how to do both?

       

      Thanks,

      Taylor